Frequently Asked Questions

Find quick answers to commonly asked questions.

I ordered, now what?

We are a small business, so please allow 1-3 days for your order to process. Once your order has been processed you will receive a message with shipping information, where you will be able to track your parcel. USPS First Class packages and Priority Mail packages are both delivered between 2-5 business days and UPS ground usually takes 1 business day. However, USPS does not guarantee these times. Have a question about your order? Fill out our Contact Form and we’ll get back to you within 1–3 business days.

Are Eddus & Co. products vegan?

Yes! Our products are 100% vegan.

Are Eddus & Co. products natural?

Yes, All of our products contain a very high proportion of natural ingredients (up to 99%). Click here for more information on the ingredients used in our products.

Are Eddus & Co. products tested on animals?

Absolutely not.

Can I combine Eddus & Co. products with other products in my skincare regimen?

Yes, our products are designed to be easily integrated into your existing skincare routine. Apply the Barrier Protecting Serum after cleansing, and on exfoliation days, use it after exfoliating. Follow with your favourite moisturiser. If using it during the day, always finish with a broad-spectrum SPF 30 or higher to help truly protect your skin.

Does Eddus and Co accept returns?

At this time, we do not accept returns on purchases. However, if your item arrives damaged or has a defect, please fill out our Contact Form within 7 days of receiving your order and we’ll get back to you within 1–3 business days. We're here to make it right and ensure you’re happy with your experience.

View our Terms of Service to learn more about our return and cancellation policy.